Joseph Giarraputo, Founder and Editorial Director of Global Finance, talks to Melvyn Low, Group Managing Director and Head of Global Transaction Banking at OCBC, about the importance of democratizing digital solutions for cash management and the innovative tools the Singapore-based bank has developed to support its customers’ 24/7 banking needs.
OCBC, one of the largest financial services groups in Southeast Asia by assets, has helped transform its cash management and payments systems through the use of Application Programming Interface (API) integrations, tokenization, QR codes and other digital technology. A combination of many different APls called microservicessupplies the critical infrastructure behind OCBC’s Velocity e-banking system, enabling seamless integration across different financial ecosystems.
Tokenization plays a critical role in the bank’s digital processes. Using the Velocity platform, the bank’s accounts are tokenized and embedded into QR codes, enabling customers to make instant payments via mobile phones. Business accounts have also evolved, with customers able to generate tokenized account numbers that add precision to transaction reconciliations.
OCBC is the first bank in the market to create virtual accounts that can handle both collections and payments, providing customers with additional account management controls.
The bank’s OneCollect platform allows businesses to facilitate instant settlements with dynamic QR codes with embedded payment details. QR codes are also powering domestic point-of-sale systems for a range of retail businesses and food and beverage vendors, generating physical and digital invoices, and implementing cross-border payment solutions.
Low explains how OCBC has used these advanced financial tools to help dramatically reduce transaction costs for its customers, improve liquidity management, and enhance working capital efficiency.
“In the old world, all of these technologies were only available to the largest multinationals because they had the most expensive and comprehensive ERP platforms that could connect,” says Low. “Today, even a simple blockchain could connect to a large system through APIs in a very efficient and cost-effective way.”
